FINBANK S.A. is looking for a self- motivated, qualified candidate with the right attitude and a passion for IT job to join our team in the following position:
IT support center Officer
IT support / helpdesk Officer helps resolve customers’ technical problems via email, phone call, social media and in person. The candidate works in-house (within the bank) providing support and services to bank staff.
Typical duties include:
- Logging employee queries and processing support calls;
- Installing and configuring computer hardware, software, systems, networks, printers and scanners;
- Planning and undertaking scheduled maintenance upgrades;
- Setting up and managing accounts for staff that join, quit or take leaves and ensuring that they know how to log in, log out and change their credentials;
- Solving password problems and any other system challenge;
- Talking to clients and computer users to determine the nature of any problems they encounter;
- Responding to breakdowns;
- Investigating, diagnosing and solving computer software and hardware faults;
- Repairing equipment and replacing parts;
- Supervising junior engineering and technical staff;
- Obtaining replacement or specialist components, fixtures or fittings;
- Checking computer equipment for electrical safety;
- Maintaining records of software licenses;
- Managing stocks of equipment, consumables and other supplies.
Position requirements
- A minimum of bachelor degree in Computer Science or Computer Applications
- Graduate with a Minimum score of 70%
- Below 30 years old
- Multi- lingual
Key skills for IT support/helpdesk
- In-depth knowledge of hardware and software
- Up-to-date knowledge of the latest IT and software trends
- Strong customer service ethos and team skills
- Ability to work well with people and to deal with difficult callers
- Strong communications skills
- Excellent organizational skills
- Ability to quickly establish good working relationships with clients
- Willingness to sometimes work unsociable hours
- Excellent Problem solver with strong Analytical skills
- Patience and logical mind
- Enthusiasm for continual learning
- Oracle technology background or oracle trainings certificates will constitute a key skills for the job
Application
If you meet the above requirements, please submit your application letter including a detailed Curriculum Vitae, copy of testimonials, daytime telephone contact and email address , copy of you ID, Copy of your diploma & Certificates to:
Head Human Resources
FINBANK S.A
P.O BOX 2998
BUJUMBURA-BURUNDI
Email:HR@finbank.bi
The deadline for receiving applications is November 15, 2017 at 5:00 PM
For more information about FINBANK S.A, please visit our website: www.finbank.co.bi