1. Product Sales Officer

   1. Key Function & Responsibilities
   • Achieving the monthly sales targets for various products and services of the bank
   • Meet with the current and potential bank customers in the interests of sustaining and furthering aligned with the strategy
   • Ensure customer satisfaction through regular engagement 
   • Contribute to the growth of the level of deposits
   1. Minimum Requirement
   • Bachelor's degree
   • 3 years of experience in sales and relationship management
   • Competencies and Attributes
   • Strong sales profile to drive corporate and retail growth
   • Accuracy and thoroughness
   • Strategic plan skills
   • Active listening and strong communication skills
   • Willingness to take feedback and use others ideas
   • Customer focus
   • Persuasion
   • Ability to develop new sales strategies and implement them
   1. Application

   Applicants who meet the requirements are invited to submit their application to This email address is being protected from spambots. You need JavaScript enabled to view it..

   The submission should include a motivation letter, a detailed and updated Curriculum Vitae, telephone and email contact information, and a copy of the diploma and relevant certificates.

1. KEY FUNCTIONS & RESPONSIBILITIES

1. Establish and execute marketing strategies and plans

• Develop cost-effective marketing plans for each product or service based on department budget
• Develop a customer relationship management (CRM) by coordinating and monitoring customer experience operations
• Managing the contact center

2. Conduct Market Research and implement findings

• Conduct detailed research of intended subject matter according to business needs to Identify market trends and patterns
• Formulate effective and efficient research processes
• Update marketing plans based on research findings
• Conduct studies and research to discover new techniques necessary for improving customer experience

3. Public Relations

• Coordinate all public relations Activities

4. Brand Management

• Develop and implement a brand management strategy
• Be a brand guardian and brand champion at all times

5. Marketing communications

• Devise appropriate communications strategies for the Bank
• Develop media relations strategy, seeking high-level placements in print, broadcast and online media • Manage advertising, marketing and communication initiatives
• Manage all key communication channels
• Create briefing documents to Agency partners towards campaign strategy development
• Develop and execute timely and impactful campaigns communication
• Manage vendor contracts; exercise diligence in tracking expenses to meet expense/budget goals
• Identify opportunities, sponsorships, promotions for marketing and sales
• Coordinate sponsorships and events and promotional activities involving the Bank
• Constant monitoring and evaluation of campaigns to track performance and ensure KPIs are met with periodic reports

6. Customer experience

• Develop and implement strategies to improve customer relationship and achieve customer satisfaction across all business touch points Agree SLAs with different Strategic Business and monitor their compliance to achieve customer satisfaction across the business.
• Monitor Business responses to customer queries, complaints and enquiries to ensure SLAs are respected.
• Develop and implement mechanisms to collate direct customer feedback on services and use those feedbacks to enhance efficiency in service delivery and optimize customer experience.
• Ensure retention of existing customers through a high level of customer engagement initiatives. • Drive customer centric initiatives across Branches and other business units and platforms
• Monitor correspondence/communication issued by the Bank to external/internal customers

1. MINIMUM REQUIREMENTS

• A Bachelor's degree in Marketing, Communications or related fields.
• At least 5 years' relevant experience in sales and marketing or/and direct sales and has proven experience in working with contractors.

• COMPETENCIES AND ATTRIBUTES
• Strategic and creative thinker focused on delivering business value and sales
• Ability to build strong relationships with priority stakeholders
• Excellent Planning and Organizing skills
• Good business acumen
• Excellent communication (oral and written) and interpersonal skills
• Active listening and responsiveness skills
• Good negotiation skills
• Stakeholder management skills
• Media relations skills
• A demonstrated commitment to professionalism, a strong work ethic, high standards, integrity, and stability

1. APPLICATION

Applicants who meet the requirements are invited to submit their application to This email address is being protected from spambots. You need JavaScript enabled to view it..

The submission should include a motivation letter, a detailed and updated Curriculum Vitae, telephone and email contact information, and a copy of the diploma and relevant certificates.

1. IT Internal Audit Officer

   1. Key Functions & Responsibilities
   • Identify IT weaknesses and make recommendations to prevent security breaches.
   • Conduct regular monitoring of bank systems access management.
   • Examine the organization’s IT system to ensure controls efficiency and effectiveness.
   • Evaluate the change management processes in place and ensure their effectiveness.
   • Control the change and configuration management to business processes.
   • Follow up on users’ requests from noted application issues.
   • Execute, under the responsibility of the Head Internal Audit, the audit plan established for each financial year.
   • Ensure that the recommendations from the various control reports are followed.
   • Perform any other task as assigned by the Head Internal Audit.
   2. Minimum Requirements
   • A Bachelor’s Degree in Information Technology / Computer Information Systems or related field.
   • At least 2 years’ experience in Audit / Internal Control.
   3. Competencies and Attributes
   • Strong analytical and investigative skills.
   • Ability to understand complex processes, identify risks and inadequacies, and propose practical and sustainable solutions.
   • Understanding of audit methodologies.
   • Excellent communication skills (oral and written) and strong interpersonal skills.
   • Strong attention to detail with an analytical mind and outstanding problem-solving skills.
   • Planning and organizing skills.
   • Teamwork.
   • Computer proficiency.
   4. Application

   Applicants who meet the requirements are invited to submit their application to This email address is being protected from spambots. You need JavaScript enabled to view it..

   The submission should include a motivation letter, a detailed and updated Curriculum Vitae, telephone and email contact information, and a copy of the diploma and relevant certificates.

Finbank s.a. is looking for a well-motivated person with honesty, integrity, analytical and investigative skills for the position of Head Internal Audit.

I. KEY FUNCTIONS & RESPONSIBILITIES

1. 1. Develop and implement comprehensive internal audit policies, procedures and programs, performing audits in accordance with such programs:
   • Update Internal Audit procedures, Internal Audit Charter, whenever required.
   • Prepare audit plans to be approved by the Board Audit Committee.
   • Review bank practices and records for compliance with established internal policies, procedures as well as international regulations.
   • Coordinate field work for efficient tests on both the functioning of specific internal control procedures and transactions.
   • Train staff on the Audit program.
   • Perform financial, operational and compliance audits in accordance with the approved Internal Audit Plan.
   • Conduct investigations of irregularities discovered by or brought to the auditor's attention.
2. 2. Examine and evaluate the effectiveness and adequacy of the Internal Control systems:
   • Perform a review of mean, techniques of safeguarding assets.
   • Assess the reliability and integrity of financial and operational information.
   • Perform a review of the effectiveness and application of the risk assessment methodology and risk management procedures.
   • Recommend improvements to internal controls, operating efficiency, and the adequacy of accounting policies, procedures, records, and record-keeping.
   • Discuss with audited units on noted exceptions, explanations given about noted exceptions, deadline for corrections, measures to prevent reoccurrence where applicable.
   • Conduct follow-up reviews of financial, operational, or regulatory compliance deficiencies noted during both external and internal audits.
3. 3. Reporting

Report audit findings and recommendations to Management based on the results of regulatory scheduled and non-scheduled audits.

Submit Audit Reports to management for responses and corrective actions taken or to be taken in regard to the specific findings.

Prepare and submit the audit report to the Board Audit Committee.

1. II. POSITION REQUIREMENTS

• Bachelor's degree in a relevant field, preferably in Accounting, Finance, or any other related course.
  • Fully qualified Certified Public Accountant (CPA) or ACCA.
  • Over 5 years of experience in audit or internal risk management, preferably within the financial services sector.
  • Fully Certified Information Systems Auditor (CISA) is "highly desirable".
  • Certified Internal Auditor (CIA) is "highly desirable".

• III. COMPETENCIES AND ATTRIBUTES
• Proficiency in accounting and auditing systems.
• Understanding of internal auditing standards and risk assessment practices.
• Excellent communication (oral and written) and interpersonal skills.
• Analytical skills.
• Attention to details.
• Critical thinking skills.

APPLICATION :  Persons motivated and meeting the above requirements can submit their application including a motivation letter and a Curriculum Vitae.

Email the application to This email address is being protected from spambots. You need JavaScript enabled to view it..

Submission deadline: 29^th August 2025